Our German speaking client base is growing steadily and we’re looking for a competent support engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
This role’s shift need is Monday-Friday 8am-4pm UTC.
More here: https://kinsta.com/careers/support-e...settings_saved
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
- Take ownership of issues reported by customers and see problems through to resolution.
- Research, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
- Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.
- Carefully follow internal documentation to perform website migrations and repair websites infected with malware.
This role’s shift need is Monday-Friday 8am-4pm UTC.
More here: https://kinsta.com/careers/support-e...settings_saved
Kommentar